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MONDAY - FRIDAY 8:30am EST - 8:00pm EST
WEEKNIGHTS AND WEEKENDS - On a callback basis
At i3 International we pride ourselves on our outstanding technical support team. Our technical support staff are very well trained and always continue their professional development to make sure they are best equipped to help resolve customer issues in the least amount of time and with greater accuracy. Currently, all technical support specialists are required to pass a CompTIA A+ certification and as of 2012 they were expected to pass the CompTIA NETWORK+ certification, as well. This ensures our team's commitment to continual improvement and outstanding customer experience.
As an i3 dealer or end user, you always have access to our Technical Support team. If you are having problems, or simply have a question regarding your i3 digital video management product, we are here to help.
Driven by our commitment to delivering the best level of service, we offer extensive telephone and on-site support services. In order to provide you with the best possible support, please have your product serial number handy.
As a value added service, i3's Tech Support team uses Teamviewer 13 to provide instant remote support, controls a remote PC/DVR/NVR over the web, and efficiently solve issues related to software upgrades, installation concerns, diagnostics, etc... anywhere in the world.
Fast & secure connections in 30 seconds or less
Configure support requests to reach specific technicians
Gather real-time system data with diagnostic tools
End-to-end, 256-bit SSL encryption for compliance with HIPAA, Sarbanes-Oxley and other federal and local legislation
Respond instantly to your software issues
Gain temporary, permission-based access to your system
Eliminate or shorten call/wait times
Improve our customer service
Reduce need for on-site visits
Conduct on-demand remote training
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