Drive-thru speed & loss prevention for QSRs | i3 International

Q: How can I cut down on missed and incorrect drive-thru orders?

i3 pairs each order with its matching video and POS data, so missed items, voids, and remakes are easy to catch and coach instead of guessing from customer complaints.

Q: How do I catch employee theft at the register in a fast-food restaurant?

i3 links every transaction to its video with Smart-ER exception reporting, so voids, refunds, no-sales, and discount abuse surface as ranked alerts instead of hours of footage.

Q: Can a drive-thru timer work with my existing POS and kitchen systems?

Yes. i3 integrates with most major QSR POS and kitchen systems, linking timing, orders, and video so speed of service and accuracy live in one view.

Q: How do I know if my restaurant is meeting speed-of-service targets?

i3 reports speed of service by daypart, station, and location against your targets, so you see which sites and shifts are slow and why, not just an average.

Every second at the drive-thru costs you revenue

i3 is trusted by industry leaders

Solution Overview

Seconds matter. We make every single one count.

Every second lost at the drive-thru and every missed order costs your restaurant revenue. i3 is an AI video analytics platform built for quick service restaurants, from single-site franchisees to national brands, that turns your existing cameras, POS, and drive-thru timers into real-time insight on speed of service, order accuracy, and loss.

It is SOC 2 Type II certified and works with the systems you already run.

Not sure how your restaurant is performing? Use the Drive-Thru Performance Calculator to benchmark against recent industry leaders.

What's in it for your business

Operational Insights

Serve more customers and optimize operations

Discover the power of i3’s Velocity Drive‑Thru Timer – the AI‑driven solution that helps you accelerate service speed and optimize queue management.

Speed up drive-thru service – with i3’s patented Queue Management System and real-time tracking
Traffic dwell and analytics – Oversee customer flow inside the restaurant, queue management, and loyalty insights with i3’s analytics and license plate recognition
Rush hour and staffing forecast – Optimize labor scheduling, and boost customer satisfaction during rush hours
Full POS integration – Capture real-time data, jumpstart investigations and link footage to transactions with your existing systems

Asset Protection

Stop shrink and protect your profits

Exception Based Reporting (i3Ai Smart-ER) – Instantly verify unauthorized discounts and refunds with video
License Plate Recognition (LPR) – Identify theft rings and patterns across multiple locations with i3’s forefront technology
Integrated AP analyst – Automatically flag and take action against suspicious transactions and workplace incidents such as redeemed gift cards or safety incidents with our software that works as an integrated AP analyst

Safety and Security

Protect your people, property, and brand reputation

Facial recognition (i3Ai Sentry) – Detect unauthorized access, suspicious activity, and safety risks in real-time. Grant or deny access to facilities or detect unwanted visitors with i3’s leading Ai Sentry photo matching solution
Encrypted Video Transfer (EVT) – Create legally admissible evidence with our EVT technology.
Safety and compliance management – Monitor for blocked emergency exits, slip-and-falls and other compliance issues
Loitering detection – Stop incidents and trespassing before they happen. Detect safety hazards, loitering, and suspicious activity in real-time across all areas

Predictive Analytics

Anticipate risk and act before it happens

Gain a strategic edge with predictive insights that help you detect, prevent, and respond before issues escalate.

Uncover hidden risk patterns across locations using predictive modeling
Spot fraud early with AI-powered fraud detection
Make proactive decisions with real-time alerts and operational forecasting

Real-world impact

“With i3 Ai, integrating my cameras and POS system helps me analyze traffic patterns, transaction times, and counts. It gives me better insight into throughput and staff performance throughout the day. This real-time data is a game changer.”

Jason St. Croix

Tim Hortons Franchisee

“The i3 system has allowed us to run a more secure and safe restaurant. This organization is amazing to work with and I would highly recommend the i3 solution.”

John Ribson

Wendy’s Franchisee

Frequently Asked Questions

How do I speed up my drive-thru without adding staff?

i3’s Velocity Timer measures pre-order, order, and pickup separately and flags slow stages and drive-offs in real time, so you fix the actual bottleneck instead of a single average.

How can I cut down on missed and incorrect drive-thru orders?

How do I catch employee theft at the register in a fast-food restaurant?

Can a drive-thru timer work with my existing POS and kitchen systems?

How do I know if my restaurant is meeting speed-of-service targets?

See the difference for yourself

Experience how i3’s AI-powered video and analytics solutions turn data into real-time decisions that enhance safety, reduce loss, and drive smarter operations.

Need more info? Contact Sales

i3Host

i3Ai Alarms & Search

Where can AI video analytics save my business money?

“This isn’t something the big guys have that we don’t”: Why small retailers are ready for Ai