Cloud Managed Services

Q: Can we access the platform remotely from any location?

Yes. Cloud Managed Services is accessible from anywhere with internet connectivity, enabling remote management without VPN connections or on-premise server access. This supports distributed management teams, multi-location oversight, and flexible work arrangements while maintaining secure access controls.

Q: How does the platform handle data security?

The platform maintains SOC 2 certification, implementing encryption for data transmission and storage, access controls for user permissions, and audit trails for compliance documentation. Security measures protect video footage, transaction data, operational analytics, and incident reports according to industry standards and regulatory requirements.

Q: Can we share evidence with law enforcement through the platform?

Yes. The platform enables secure sharing of video evidence, incident reports, and related documentation with law enforcement, legal counsel, and other authorized parties through encrypted channels. Access controls ensure only authorized recipients can view shared materials, maintaining chain of custody and compliance requirements.

Q: How is this different from our current surveillance system?

Traditional video systems focus solely on recording and playback. Cloud Managed Services integrates video with operational analytics, transaction analytics, incident reporting, and security management, providing unified access to all these capabilities rather than requiring separate systems for each function.

Centralized access to operational intelligence, predictive analytics, asset protection, and safety alerts. All managed remotely through a secure, SOC 2 certified platform accessible from anywhere.

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Understanding Cloud Managed Services

Cloud Managed Services serves as the foundation for i3’s solution portfolio, providing the platform infrastructure that powers four core capability areas:

Safety & Security

Manage video systems, flag specified events, manage access control, and detect activity in designated areas. The platform enables secure evidence sharing with law enforcement through encrypted channels. Access incident reporting, video management, and event-based security analytics from the unified interface.

Our safety and security solutions cover:

Asset Protection

Our asset protection suite includes:

Exception-Based Reporting Trajectory Anomaly

Operational Insights

Track foot traffic, measure service speed, and monitor staffing levels with real-time analytics accessible remotely. The platform captures customer interactions, drive-thru performance data, and people counting metrics: providing operational visibility into what’s happening across locations. Access all operational data through the cloud platform for remote monitoring and analysis.

Our operational insights suite includes:

Velocity Drive-Thru Timer Employee Engagement People Counting Heat Mapping

Predictive Analytics

Analyze historical data to identify patterns in staffing needs, busy periods, and operational signals. The platform processes years of operational data to surface trends, enabling data-informed decisions about resource allocation and operational adjustments. Access trend analysis and forecasting tools that show performance patterns across time periods and locations.

Our predictive analytics solutions covers: Comprehensive Fraud Detection, and Performance Dashboards within CMS

Frequently Asked Questions

What solutions are included in Cloud Managed Services?

Cloud Managed Services provides the platform infrastructure for i3’s complete solution portfolio across four capability areas: Operational Insights (Heat Mapping, People Counting, Drive-Thru Timer, Queue Management), Predictive Analytics (Business Intelligence, Trend Analysis, Forecasting), Asset Protection (Smart-ER, i3Ai Sentry, Exception Reporting), and Safety & Security (Video Management, Facial Matching, Incident Reporting, Detection Solutions). True View operates as a separate camera-integrity solution.

Can we access the platform remotely from any location?

How does the platform handle data security?

Can we share evidence with law enforcement through the platform?

How is this different from our current surveillance system?

See the difference for yourself

See how Cloud Managed Services delivers unified platform access to surveillance management, operational analytics, asset protection, and safety monitoring, all accessible remotely through secure, cloud-based infrastructure.

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