The following are i3 Policies, Terms and Conditions pertaining to shipping, RMA and product warranties. To access these documents, please click on the download PDF link. Note: Adobe Acrobat Reader is required to view these files. If you should experience any difficulties downloading any of these files, please contact our Customer Care department at 1.866.840.0004.

i3 Company Policies

i3 Quality Policy (2018)  -  

i3 International's Quality Policy, 2018 edition.

i3 Terms and Conditions  -  

This document includes the following i3 Policies:

  • General Policies
  • Purchase Orders & Payment Terms
  • Software License
  • Limited Warranty
  • Shipping Policy
  • Returned/Exchanged Merchandise (RMA Policy)
  • i3 System Installation Requirements

Limited product Warranty  -  

Technical Support Service Agreement. All customers soliciting technical support from i3 are governed by this Service Agreement.  -  

Customer Care Policy  -  

Customer Care department’s Service-level agreement (SLA).

i3 International CMS Solution Agreement. Hosted and Non-Hosted   -  

Terms and Conditions Agreement for i3’s Hosted and Non-hosted CMS solution.