During COVID-19 lockdown, i3 International leverages customer centricity to upskill integrators, customers, and our internal teams.
Being the industry leader in offering full turn-key video solutions, CEO, Jack Hoang identified the need to provide premium training support for both integrators and customers as an integral part of the company’s ethos. As many businesses were forced to take a pause in their regular operations, i3's leadership team decided to focus on the identified training goals with laser precision.
The key training goalsidentified were:
- setting up an engaging and motivating training program with new and relevant content
- developing skills to ensure improvements in competencies and business performance
- identifying content that is applicable and timely-ensuring acceptance and engagement
The Blueprint –
As work from home became the new norm during COVID-19, a cross-functional task team was established, which included Vy Hoang (Chief Customer Officer), Bob Hoang (Director Technical Services), Steve Middleton (Director, Customer Experience & Solutions Innovations), Mak Phadke (VP of Sales and Business Development) and Olga Skelly (Technical Writer / Training Coordinator).
The first exercise became identifying a common format for all engaged in training. The format chosen was Microsoft Teams, which had tremendous potential for sharing and recording the content for future use and was readily accepted by training participants.
The task team implemented training best practices to get the programs off the ground and began the process of performing needs assessment, assembling and creating training materials, reviewing internal alignments and setting goals. Lastly, the team tackled accountability and identified methods to ensure that everyone grasped the learnings and overall objectives.
What has been done and who has benefitted –
1. A central repository with all training documents and module materials has been established and periodically streamlined by the task team.
2. Upskilling and empowering Integrators, Partners and Customers
To date, over 100 technicians from 8 different organizations have been trained and certified using i3’s new Remote Learning program. In its first phase the program has received overwhelming response and endorsements that the course was well thought out and had multiple experts who made it the best form of training, given the circumstances.
3. Internal teams at i3
i3’s entire Sales team across North America have been trained with a good balance of technical hardware, software solutions and sales capability building.
Choose i3 today!
i3 conducts all business with integrity and delivers products that contribute to our stakeholders’ growth and success. A significant part of i3’s success lies in our vast network of partners, rep firms, and dealers across North America, Europe, and Asia. Together, i3 has harnessed global economies of scale to bring connections and savings to customers and integrators.
With customer centricity being at the heart of i3’s values; customers and integrators across industries will continue to benefit from upcoming curated training programs.
As quoted by customers, “i3 is the consistent solution to unpredictable problems and helps protect businesses and drives bottom line. Get i3 today, it’s a no-brainer.”
If you’re ready to give your business an edge against competition and increase your profitability, schedule your personalized i3 tour with one of our specialists now.