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ACCESSIBILITY
i3 International Inc. is committed to excellence in serving all customers including people with disabilities. We are committed to providing our services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Please refer to the PDF copy of i3’s Accessibility Policy and Accessible Customer Service Plan for additional information.
Accessible Customer Service Plan.pdf
Communication
We will communicate with people with disabilities in ways that take into account their disability. We will provide training to staff that communicate with customers on how to interact and communicate with people with various types of disabilities.
Telephone services. We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. Bell Canada Relay Service is also available at no charge for local calls – at 1-800-855-0511.
We will offer to communicate with customers by e-mail or Skype chat if telephone communication is not suitable to their communication needs or is not available. We also offer remote logmein support to customers who have connected their systems to an accessible network.
Please contact us through our Customer Care department (noted below in Feedback process) if you require a different means of communication other than those listed above.
Feedback process
The ultimate goals of i3 International Inc. is to surpass customer expectations while serving all customers including those with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated.
Feedback regarding the way i3 International Inc. provides goods and services to people with disabilities can be made by e-mail to customer care or verbally to 1-866-840-0004 (at the prompt, select 1 for Customer Care). All feedback will be directed to the Quality Team as part of our ISO 9001:2015 process for Customer Satisfaction and Customer Complaints. Customer can expect to hear back in 2 business days.