At i3 International we pride ourselves on our outstanding technical support team. Our technical support staff are very well trained and always continue their professional development to make sure they are best equipped to help resolve customer issues in the least amount of time and with greater accuracy. Currently, all technical support specialists are required to pass a CompTIA A+ certification and as of 2012 they were expected to pass the CompTIA NETWORK+ certification, as well. This ensures our team's commitment to continual improvement and outstanding customer experience.
As an i3 dealer or end user, you always have access to our Technical Support team. If you are having problems, or simply have a question regarding your i3 digital video management product, we are here to help.
Driven by our commitment to delivering the best level of service, we offer extensive telephone and on-site support services. In order to provide you with the best possible support, please have your product serial number handy.
As a value added service, i3's Tech Support team uses Teamviewer 13 to provide instant remote support, controls a remote PC/DVR/NVR over the web, and efficiently solve issues related to software upgrades, installation concerns, diagnostics, etc... anywhere in the world.
Teamviewer 13 allows i3 to: