When I first joined West 49, I was tasked with building a resource protection (RP) department from the ground up right out of the gate. In the first year I started pulling together an RP team that would provide support to the stores and established the core department functions (see box below). Among the many issues that needed attention, following were some of the key initiatives we started with:
While all of these initiatives were important, deployment of DVRs was one of the most important and is the primary focus of this article.
SOME OF OUR CUSTOMERS