At i3 International we pride ourselves on our outstanding technical support team. Our technical support staff are very well trained and always continue their professional development to make sure they are best equipped to help resolve customer issues in the least amount of time and with greater accuracy. Currently, all technical support specialists are required to pass an A+ certification and as of 2012 they were expected to pass the NETWORK+ certification, as well. This ensures our team's commitment to continual improvement and outstanding customer experience.
As an i3 dealer or end user, you always have access to our Technical Support team. If you are having problems, or simply have a question regarding your i3 digital video management product, we are here to help.
Driven by our commitment to delivering the best level of service, we offer extensive telephone and on-site support services. In order to provide you with the best possible support, please have your product serial number handy.
As a value added service, i3's Tech Support team uses LogMeIn® rescue. This provides instant remote support to our customers. LogMeIn® allows our technicians to gain control of a remote PC over the web anywhere in the world, to effieciently solve issues related to software upgrades, installation concerns, diagnostics, etc...
LogMeIn® rescue allows i3 to:
MONDAY - FRIDAY 8:30am EST - 8:00pm EST
WEEKNIGHTS AND WEEKENDS - On a callback basis
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