There are many components that make up the path to sales and how long a customer must wait for assistance is definitely one of them! i3's Wait time module from CMS provides an accurate picture of the situation in seconds and helps minimize wait times and maximize staffing. This module offers information on traffic, conversion, staffing levels and sales all at once.
The Wait time module leverages the video surveillance system to count customers entering in pre-defined areas with overhead cameras, calculating waiting time for customer service. It can also be used to count vehicles entering in a drive-thru and their wait time in that area. The simple graphs and reports generated transform video into a continuous stream of business insights such as daily traffic distribution, sales conversion rate and average service time.
When taking advantage of the existing camera security system, Wait Time from CMS adds great value to the day-to-day operations and is easy to use and integrate to a daily routine. The data can be used to strategically plan for staffing needs, advertising campaigns, and sales forecasting.
Managing queue times is vital to build loyalty and increase the number of visits to the store.