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COMPANY POLICIES


The following are i3 Policies, Terms and Conditions pertaining to shipping, RMA and product warranties. To access these documents, please click on the download PDF link. Note: Adobe Acrobat Reader is required to view these files. If you should experience any difficulties downloading any of these files, please contact our Customer Care department at 1866.840.0004.

i3 Company Policies

i3 Terms and Conditions  -  

This document includes the following i3 Policies:

  • General Policies
  • Purchase Orders & Payment Terms
  • Software License
  • Limited Warranty
  • Shipping Policy
  • Returned/Exchanged Merchandise (RMA Policy)
  • i3 System Installation Requirements

Limited product Warranty  -  

This document includes 2-for-1 Camera Replacement policy as well as i3 product warranty entitlement by product model/type.


Dealer Terms and Conditions

i3 Dealers are governed by Terms and Conditions outlined in this policy.

Dealer Agreement  -   Dealer Agreement


Technical Support Policies

Technical Support Service Agreement. All customers soliciting technical support from i3 are governed by this Service Agreement.  -  

Extended Warranty Program policy and purchase form for out-of-warranty i3 HVR and NVR Servers.  -  


Customer Care Policy  -  

Customer Care department’s Service-level agreement (SLA).


i3 International CMS Solution Agreement. Hosted and Non-Hosted   -  

Terms and Conditions Agreement for i3’s Hosted and Non-hosted CMS solution.



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